Skip to Content

How tickets are resolved in Time Management in SAP

Mar 07, 2017 at 07:26 AM


avatar image
Former Member


Anyone please tell me how the issues raised through Remedy was resolved by Support consultant ??

Apart from priority and understanding issue could anyone please let me know with an example ..

that will be great help ..

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Siddharth Rajora
Mar 12, 2017 at 03:46 AM

well remedy is different tool

You raise tickets for SAP in Support portal and depending upon component tickets are assigned the queue for the Product Support which are available globally in different regions and follow the sun approach etc Support in local timezone for the customer

Show 1 Share
10 |10000 characters needed characters left characters exceeded
Former Member
I didn't get the answer coz I want to know how timesheet error will be resolved with an example