How tickets are resolved in Time Management in SAP

[Former Member]

Hiii

Anyone please tell me how the issues raised through Remedy was resolved by Support consultant ??

Apart from priority and understanding issue could anyone please let me know with an example ..

that will be great help ..

[siddharthrajora]

well remedy is different tool

You raise tickets for SAP in Support portal and depending upon component tickets are assigned the queue for the Product Support which are available globally in different regions and follow the sun approach etc Support in local timezone for the customer

[Former Member]

I didn't get the answer coz I want to know how timesheet error will be resolved with an example