is there a means to resend 'approval' emails again if not actioned:?

[Former Member]

We are using SRM server 5.0, Classic Scenario. When approval emails are sent to users,we have many who don't process the carts in a timely manner.

Is there a way to automatically trigger a resend the email or possibly some notification to indicate to them that there is a cart pending their approval? Ideally we would like to do this after 2 or 3 days. Is this something that can be invoked in SRM without too much trouble?

thanks

[Former Member]

If you have implemented Workflow then you could use the deadline monitoring functionality to meet your requirement.

-Kiran

[Former Member]

Kiran -

Thanks, have awarded points!

What transaction or configuration would be necessary to trigger this? Can this be performed based on a certain amount of time?

We are using workflow but have a custom program to handle this as we aren't leveraging the standard workflow setup due to our HR org structure. Thanks for your reply.

[Former Member]

Workflows are build using transaction SWDD.

Go to your workflow template and select the task you need to monitor. You can configure the tabs Requested Start, Latest start and Requested End for deadline monitoring.

You can configure the time in which the item has to be executed in MINS, HRS, DAYS, WKS and Months.

-Kiran