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HANA Express 2.0 Install Issue: Installation of SAP Web IDE Web Client failed

Mar 07, 2017 at 04:18 AM


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Dear all,

I need some help...

My system is Ubuntu 16.04.

I was installing HANA Express 2.0 according to the following link, Binary Install. It was smooth until some issue popped up when installing SAP Web IDE Client.

I checked the log, the exceptions are:

java.lang.IllegalStateException: Product Installer URL cannot be retrieved for application 'product-installer' "Internal server error [class] occurred. More details in the server logs"

Please check the error log error.txt

Thanks so much for your help in advance...

Best regards,

error.txt (152.0 kB)
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1 Answer

Best Answer
Tony Zhou
Mar 09, 2017 at 10:34 PM

Could you try HXE XSA ova version instead? It will be way simpler and you only need to answer several y/n questions.

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Hi Tony,

I did that thanks.

Now I have a new problem. I can access my HANA Express in the intranet. But I can't get it through Internet. The context is I have done all the router/VM mapping to HANA instance. I can open the page with 8090 port. But I can't open WebIDE(53075 port) and the HANA Studio either can not be connected.

Please be note that all these are ok in the intranet.


Could you confirm that 53075 and the HANA sql ports are not blocked in the firewall ?


I opened a new thread for this topic... Thanks


Hi Atul,

Thanks for the reply. Firewall you mean the SUSE fireware susefirewall2? I checked it was off. And Windows firewall was off either.

Or is there any special firewall I need to check?