Hi Brenda
I believe your workflow didn't start correctly, because the event that starts the workflow was not delivered correctly. I recommend checking the transaction SWEQADM -> tab "Linkages with Errors. You may be able to see which events have not been started/delivered and trigger them manually if required.
Also please check whether an event linkage of the PCO class (CL_EHHSS_PC_INC_LC) with the event CREATED.
Hope this helps
Regards
Sameer
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