I have a few examples where the workflow did not generate correctly, and now the Incident record can not be closed. It generates error " incident workflow not yet started try again later". We have checked the workflow and it did not start at all. So we can not restart it. We have created the incident record again, but want to void or close this record. How do we by pass this error to be able to void a record?
Hi Brenda
I believe your workflow didn't start correctly, because the event that starts the workflow was not delivered correctly. I recommend checking the transaction SWEQADM -> tab "Linkages with Errors. You may be able to see which events have not been started/delivered and trigger them manually if required.
Also please check whether an event linkage of the PCO class (CL_EHHSS_PC_INC_LC) with the event CREATED.
Hope this helps
Regards
Sameer