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Former Member
Jul 05, 2006 at 08:51 AM

Learn CRM - Need Guidance

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Hi Experts,

With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.

Need some proper guidance from you expert.

what are the important areas in CRM, from where to start?

How to proceed for getting into and learning SAP CRM.

i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.

Kindly Guide.

Regards

Anurag