on 07-05-2006 9:51 AM
Hi Experts,
With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.
Need some proper guidance from you expert.
what are the important areas in CRM, from where to start?
How to proceed for getting into and learning SAP CRM.
i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.
Kindly Guide.
Regards
Anurag
Anurag
The following links documents all the CRM concepts and ideas. And this should be the place to Start the CRM journey :
http://help.sap.com/saphelp_crm40sr1/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Thanks
Jack
<b>Allot points if my post helps !!!!</b>
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Dear Jack,
My Mail ID is joshanurag@gmail.com.
Thanks in advance. will reward points.
Regards
Anurag Joshi
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Anurag
And also refer the followings link:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
Thanks
Jack
What are the important tables and transactions used.
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COMM_PRODUCT : Products
CRMC_T077D : customer account groups
CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H Business Transactions CRM
CRMD_ACTIVITY_H Activity
CRMD_OPPORT_H Opportunity
BUTOO : Customer details
BUT001 BP: General data II
BUT100 BP: Roles
BUT150 BP relationship: Attribute table (test
different
BUT_HIER_TREE Business Partner Group Hierarchy
CDBC_T_PRODUCTID Mapping: Product Id
CDBD_ORGMAN Business transaction - organizational unit -
set
COMC_PRODUCT General Product Settings
COMC_R3_FIELDS Assignment of R/3 material master fields to
CFOP
COMM_CATEGORY Category
COMM_CFGMAT Basic Data for Materials
COMM_HIERARCHY Category Hierarchy
COMP_TYPES Hierarchy Tool: Comparison Type Check
Table
CRMC_CPRICPROC Customer Pricing Procedures
SMOKVBEZ15 Assignment employees to positions
Hope it helps.
Regards,
Kaushal
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