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Learn CRM - Need Guidance

Former Member
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Hi Experts,

With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.

Need some proper guidance from you expert.

what are the important areas in CRM, from where to start?

How to proceed for getting into and learning SAP CRM.

i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.

Kindly Guide.

Regards

Anurag

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Anurag

The following links documents all the CRM concepts and ideas. And this should be the place to Start the CRM journey :

http://help.sap.com/saphelp_crm40sr1/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

Thanks

Jack

<b>Allot points if my post helps !!!!</b>

Answers (2)

Answers (2)

Former Member
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Dear Jack,

My Mail ID is joshanurag@gmail.com.

Thanks in advance. will reward points.

Regards

Anurag Joshi

Former Member
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Anurag

Doc sent !!!

Good Luck !!!

Thanks

Jack

Former Member
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Anurag

And also refer the followings link:

http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm

Thanks

Jack

former_member927251
Active Contributor
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Hi Anurag,

I have sent you a doc for the same.

<b>Kindly, reward points if it helps.</b>

Former Member
0 Kudos

What are the important tables and transactions used.

Former Member
0 Kudos

Anurag

Please let me know your email id, i will post a document abt it !!!

Thanks

Jack

KaushalShah
Active Contributor
0 Kudos

COMM_PRODUCT : Products

CRMC_T077D : customer account groups

CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)

CRMD_ORDERADM_H Business Transactions CRM

CRMD_ACTIVITY_H Activity

CRMD_OPPORT_H Opportunity

BUTOO : Customer details

BUT001 BP: General data II

BUT100 BP: Roles

BUT150 BP relationship: Attribute table (test

different

BUT_HIER_TREE Business Partner Group Hierarchy

CDBC_T_PRODUCTID Mapping: Product Id

CDBD_ORGMAN Business transaction - organizational unit -

set

COMC_PRODUCT General Product Settings

COMC_R3_FIELDS Assignment of R/3 material master fields to

CFOP

COMM_CATEGORY Category

COMM_CFGMAT Basic Data for Materials

COMM_HIERARCHY Category Hierarchy

COMP_TYPES Hierarchy Tool: Comparison Type Check

Table

CRMC_CPRICPROC Customer Pricing Procedures

SMOKVBEZ15 Assignment employees to positions

Hope it helps.

Regards,

Kaushal