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User decision not visible in Fiori My Inbox

Mar 06, 2017 at 10:24 AM


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Hi Experts,

I want to load a custom UI5 app in de details view of Fiori My Inbox. The taks is a user decision task. Because I use parameter openMode = embedIntoDetails the user decision buttons should be in the footer. This is what happens: When I clear every cash I know and start my tile, I see the user decision buttons in the footer:

But when I navigate to the next item, the buttons are gone. And as I navigate back to the first item the buttons are also gone there:

Since I checked the network via Google Chome I discovered that when the My Inbox app is openen for the first time after clearing the cash, one of the batch requests contains a request for the decision options:

GET DecisionOptions?sap-client=001&SAP__Origin='ECCBO_PGW'&InstanceID='000000197089' HTTP/1.1

When I navigate to the next item, the batch requests don't contain this request anymore, only a request fot the task collection:

GET TaskCollection(SAP__Origin='ECCBO_PGW',InstanceID='000000197087')/UIExecutionLink?sap-client=001 HTTP/1.1

Does anyone know what causes this problem? Is it something I missed in customizing? Or can this be a bug in Fiori My Inbox? The My Inbox app itself has not (yet) been extended.

The version we use is:

{ "application": "cross.fnd.fiori.inbox",
"version": "2.2.6",
"buildNumber": "15",
"buildId": "2016-07-08_05-08-10",
"branch": "origin/rel-2.2",
"revision": "2a3b3ff666a5e6ddc33a6b8200cb59dd8df5b811",
"GitURL": ""

The app gives an error in Chrome as well:

The application cross.fnd.fiori.inbox has errors and will possibly not run properly. - cross.fnd.fiori.inbox

Anyone an idea?

Robert Dokter

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3 Answers

AbdulBasha Shaik Mar 07, 2017 at 01:36 PM

Hello Robert,

Might be Some thing wrong with the configuration. Check the below configuration is properly done or not. Make Sure the workflow is properly mapped with the Nodes and decision keys.


Thanks & Regards

Abdul Basha Shaik

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Robert Dokter Mar 08, 2017 at 09:50 AM

Thanks for the suggestion Abdul, but I found out this problem only occurs when you open a SAPUI5 application in the details view (openMode = embedIntoDetails). When I just open the standard task details both user decisions are visible.


Robert Dokter

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Maximilien Fourmy Apr 25, 2017 at 11:45 AM

Hello Robert,

I have the same issue and I was wondering if you find a solution for that ?

Maximilien Fourmy

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Hi Maximilien,

I took a different approach by extending the Taskprocessing service. Due to changing priorities, I haven't finished this project though.


Robert Dokter


I am also seeing this same issue with the User Decision buttons on my project. Has anyone identified the solution yet?

Thank you,

Brian Snyder