Skip to Content

ITSM-How to set up SLA so that it calculates SLA from Status A to B, but not to C to B ?

Mar 06, 2017 at 08:49 AM


avatar image
Former Member


My customer has ITSM with several status, for easier comprehension, I will simplify it like that :

1 - A

2 - B

3 - C

4 - D

The SLA (IRT and MPT) are calculated and initialised when he goes from status A to . however sometimes he goes from status C to B, which calculates again the SLA. Is there a way modify the SLA so that they only change when going from status A to B, but not C to B ?



10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers