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Passing values from SAP Design Studio 1.6 to SAP Solution Manager

Mar 04, 2017 at 04:00 AM

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Hi All,

I am creating a Design Studio report on SAP Solution Manager where I will be showing a list of tickets and all the relevant information of the tickets.

Now I have a requirement to check if the ticket values from Design Studio can be passed to Solution Manager and if the details can open up in Solution Manager directly to see the detailed information. I have done a research on this and could not find any supporting articles.

Can someone let me know if this is achievable?

Thanks.

Poojitha

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2 Answers

Tammy Powlas
Mar 04, 2017 at 09:42 AM
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Poojitha - if you are on SolMan 7.1 (and depending on SP) you can use report-to-report interface to open up to a SolMan Transaction (CRMD_ORDER)

With 7.2, what I recommend is creating a more detailed BEx Query and use report to report interface to go from ticket summary to detailed information on the BEx query for the tickets https://blogs.sap.com/2015/12/29/sap-businessobjects-design-studio-report-to-report-interface/

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Mustafa Bensan Mar 04, 2017 at 05:31 AM
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Hi Poojitha,

This requirement will only be possible if Solution Manager provides a parameterised URL API to launch Solution Manager transactions. In such a case the Solution Manager URLs could be constructed in your Design Studio application and launched as standard. While I won't claim to be a Solution Manager expert one option might be to integrate Solution Manager with Enterprise Portal so that transaction can be called via an iView URL. Here are some links that may be relevant to get you started:

How to Setup SAP Portal System to Create Incidents in Solution Manager 7.1

Enabling URL Aliases in SAP URL iViews

Regards,

Mustafa.

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Furthermore, you may also be able to launch Solution Manager web transactions via URL based on the IT Service Management User Interface options you have implemented. For example, it could be possible with the SAP Solution Manager Fiori Apps option.

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Hi Mustafa,

My Design studio Data source is Universe and Solution Manager version is 7.0.

Could you suggest if it's possible to have a GOTO to the Solution Manager transaction?

Regards,

Poojitha

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Hi Poojitha,

All of the suggestions in this discussion require Solution Manager 7.1 or higher. I think you would probably have a better chance of finding a solution if you posted your question in the Solution Manager Community.

Regards,

Mustafa.

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Thanks for the suggestion.

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