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Former Member
Jun 27, 2006 at 06:12 PM

Add new WorkMode in IC Webclient for telephony

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Hi,

We are implementing IC Webclient on the project and have linked it to a telephony system. The telephony system has got a Supervisor desktop screen where you can view all the advisors logged on adn their status/ workmode.

The standard Workmode settings available for an advisor in IC Webclient is - 'Ready / Not Ready'.

The client would like additional workmode as 'Gone to Lunch / On a Break' etc to be made available for advisors to select.

This will allow supervisor to check on his desktop exactly what the advisor is doing.

How could this be done.?

can we have custom workmode or wrap up mode for not ready status.

Thanks

Richa