The status of the CRM sales order item is being set to 'In Process' when the related R/3 sales order line item status is set to 'Complete' - when, the delivery quantity is zero for the sales order item. This happens when the warehouse can't find the stock to pick - the delivery quantity is set to zero. Thus, the CRM order item status does not agree with the R/3 order item status. We need for the line item status to be set to 'Complete' in CRM. Anyone have an idea as to how to make this happen?