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Obtain and add Z fields to a standard EC

Good afternoon experts

I have 2 new requirements:

A. I need to get 1 EmbeddedComponnet standard fields,

The fields are origin, message and date.

B.I need to add fields to the standard EmbeddedComponnet.

Attached images of the 2 requirements

A and B.

I remain attentive to any query.


Juan Vilchez.

requirementa.jpg (38.4 kB)
requirementb1.jpg (27.9 kB)
requirementb.jpg (30.9 kB)
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1 Answer

  • Posted on Mar 03, 2017 at 06:51 PM


    Regarding Point A, Please use ServiceRequest->TextCollection node to retrieve the Interaction Along with the TextTypeCode (Which will show you the Origin) and correcponding SystemAdministrativeData will give you the Time. Further Navigating to TextContent will give you the desired result.

    Please refer the attached snapshots for your reference.






    Point B, Can you please be more specific abut your requirement? Also please try to post the image in original size as it is very difficult to visualize.



    1.png (28.6 kB)
    1-2.png (17.3 kB)
    1-1.png (23.1 kB)
    node.png (23.3 kB)
    interactions.png (23.5 kB)
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