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Travel Expenses Posted Twice - One correct document and the other one by mistake

Mar 02, 2017 at 09:12 AM

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Hi,

One claim was created by our staff and approver approved it. Since the staff record was locked during approval, the workitem ended with an “Error” status in one of the workflow steps.

So manually we updated the trip status to “Approved” using PR05. Then the trip was posted and payment was made to staff.

Document 1:

PK

Account

Amount

31 StfVendNo $100 40 GL1 $100

Until here everything is fine.

After few months, when we attempted to “kill” the hanging workflow, the system reversed the entry posted previously and a reverse document posted.

Document 2

PK

Account

Amount

21

StfVendNo

$100 50

GL1

$100

We want to reverse the Document 2 (that was not even supposed to post).

When we tried to reverse the Document 2 manually using FB08 as the system prompts an error “Not possible to reverse the document in financial accounting (Message no. F5673)”.

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