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Former Member
Mar 02, 2017 at 07:13 AM

Field ServiceRequestClassificationCode in Service Request C4C

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Hi pros,

How can I find a field ServiceRequestClassificationCode in Service Request in C4C using Cloud Application Studio?

I can find this field only in Data Workbench using Ticket template.

I need this field since I need to create an action in Cloud Application Studio to automatically mark Service Requests as irrelevant if they follow specific criterias. I also tried to just record a code 3 (for value "Not relevant") in this field using Workflows, but the this field is not available in the workflows either.

Best regards,

Nadezhda Rukavishnikova