No document for inspection via MSR_INSPWH (ARM)

[siowfong_chen]

Hi, we have implemented Best Practice 250 for Advanced Returns Management. We were able to either create credit memo or send a replacement from the return order once the goods receipts are done. However, the return order did not appear for inspection when running transaction code MSR_INSPWH with ''Delivery items waiting for inspection''. I noticed that if I set the ''Material Received'' indicator (for scenario where goods are at the counter) on the return sales order, the delivery document will appear on under the ''Delivery items waiting for inspection'' selection.

I have checked configuration and could not figure out what controls whether the system includes goods receipted delivery in the inspection list. Does anyone know whether this is a bug or something else needs to be set up? Note that we do not use QM.

Many thanks

SF

[Lakshmipathi]

There should be some control in the document type for ARM as to how you want the system to function. Nevertheless, have a look at OSS Note 1879120 whether it helps.

[siowfong_chen]

Thanks for the response. Unfortunately, note 1879120 focuses more on the external repair process and did not give me any clue on the inspection function that I am missing.