<b>Customer Relationship Management:</b> A vast way of approach to customers in an attempt to realize their living style in every field of life and eventually to influence them to change their life style toward their benefitable direction through the company initiating ceaseless communication of indirect, implicative and inspiring suggestion so that the company may attract new customers and bind existing customers steady with the company.
<b>Link:</b>
<a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/2a/ada4d0f0e99843b3aa305aa68e6e63/frameset.htm">SAP CRM Document</a>
Thanks
Jack
<b>Note: Allot Points if my posting is helpful</b>
Message was edited by: Jack
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