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author's profile photo Former Member
Former Member

To enhance service ticket

Hi All

I need to enhanced service ticket to add a table of fields like partners, reference objects, categories etc to the service ticket..

Should i use EEWB or programatically i need to do it ?

If EEWB what would be the business Objetc & extension type ?

Any help will be appreciated & rewarded ?

Thanks

Jaman

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    author's profile photo Former Member
    Former Member
    Posted on Jun 15, 2006 at 09:41 PM

    Hi,

    you should use EEWB!!!

    a service ticket is a service process so this is what you will choose as business object. for ext. type you can use CUSTOMER_H.

    than you will see it in the structure in the bol_model_browser.

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