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Former Member

Creating Purchase Requisition/Order from a CRM Service Order

Hello,

My client is using CRM 4.0 with Service Industry add-on.

I am trying to kick out a purchase requisition from a service order, but does not go through.

The Service Order is released in CRM and an internal order does get created in R/3. The material that I am using is a service product (defined in R/3 and used in CRM) and I trying to procure External services.

All the requisite configuration in CRM and R/3 have been done.

I get an error message E06 436 (In case of account assignment, please enter account assignment data for Item).

Would appreciate any feedback in this regard.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 03, 2006 at 04:55 AM

    Hi,

    What is the material type used in R3 and replicated to CRM ? I do not know of a service product in R3 except for a Material master with DIEN item category group.

    Thanks

    Rani.G

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2007 at 07:30 AM

    Hi,

    I am working on the some scenario. Based on the limited documentation, it appears that you have to create a service master in R/3 that is than replicated to CRM (object SERVICE_MASTER). I did this, and this works. However, I am facing the issue that there is no sales data assigned to the service product in CRM, while you do need this (service order is not complete).

    I hope that I will have an answer for this, and then I think that it should work.

    The PO that is created in R/3 will contain an item with item category D and account assignment F (in our case, as we work with internal orders as account assignment object).

    The receipt of the service provided will then be posted by means of a service entry sheet in R/3.

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