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Feb 28, 2017 at 02:33 PM

How to use the fields "sales order" and "sales order item" in the ticket? (in C4C)

364 Views Last edit Sep 05, 2017 at 07:46 PM 2 rev


I'm not sure how to use the fields "Sales Order" and "Sales Order Item" in the ticket in C4C. These fields are available in the ticket - overview - additional information and are not editable.

If I'm in the editing mode I cannot maintain these fields., although I can see through the adaption mode that these fields aren't read-only...don't know why?

I would like to explore how I perhaps can use these fields for ERP integration.


Best regards,

Deborah Albrecht


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