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what is activity

Hi all,

I am learning basics in CRM. I would like to know what is activity in CRM. What are all important tables in CRM?

Thanks & Regards,

Shashikanth.

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  • Best Answer
    Posted on Jun 12, 2006 at 09:22 AM

    Hi Shashikanth,

    Look at what-is-activity-in-sap-crm-with-examples-plz maybe helps.

    Regards.

    Manuel

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  • Posted on Jun 12, 2006 at 09:45 AM

    Hi,

    Activities are explained in CR010 & CR300. It is a transaction type used to record sales activities e.g. telephone call, email or customer visit or a follow up call, request to fill up a questionnaire or request to set the status to complete etc. in customer/partner engagement lifecycle. This has mainly information like: Activity type partner, texts & dates. However it is an order document like opportunity, sales order etc. & extra information can be added by including customer set types like we do in opportunity, quotation, sales order, conttract etc.

    Activities are a central part of SAP CRM & used across application e.g. Interaction Center, Sales, Marketing etc.

    I hope this should be sufficient & helpful.

    If you need to understand more about basic concept of Activities please see the dropdown list for Activity types..this will give you a good idea as to what are the kinds of business transactions which can be activities.

    <b>CRM Tables : Refer the link below</b>

    crm-knowledge-for-a-technical-person

    <b>Reward points if it helps.</b>

    Regards,

    Amit Mishra

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