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Afaria 7: Device enrollment issue

Feb 28, 2017 at 09:42 AM

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Former Member

We are facing some issues regarding afaria. i.e. Device enrollment is not happening.

Screenshots are attached.

We did some research regarding this and came to know that we can apply Afaria hotfix to resolve this issue. But we are not sure about that.

So can you please let us know any solution for this. This is a new issue. Devices were getting enrolled successfully one month before.

Our Afaria Version 7.00.6450.0

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4 Answers

V P Feb 28, 2017 at 09:56 AM
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Hello Bidhan.

Could you please let us know the Afaria environment version.

Is this issue with single device or multiple device.

Is Enrollment is successful? Can you see the payload on device? Go to settings > General > Device Management > Config Payload

When you tap on Info tab on Afaria Client, Do you see any message at Package and enrollment server details?

Regards,

VP

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Former Member

Hi VP,

Thanks for responding.

Afaria Version 7.00.6450.0

Issue is with multiple devices.

Enrollment is not successfull(For android also). Payload is not there.

When i tap on Info tab on Afaria Client, Package and enrollment server details are showing "No Previous Request"

Regards,

Bidhan Roy

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Hello Bidhan,

If the Payload is not present in device, there will be no longer connection between your device and server.

I request you to re-enroll your device and check once.

How you enroll your device? SSP ?

Regards,

VP

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Former Member
V P

Thanks for your responses. Please guide me with following:

Step be step guide for Afaria hot fix installation

Any prerequisuite required that needs to be fullfilled before applying hot fix

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Atsushi Asano
Mar 01, 2017 at 01:37 AM
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Hi Bidhan,

Does your problem correspond to following KBA?

2330372 - iOS enrollment fails with "Enrollment Incomplete" and Android enrollment fails with "Enrollment Failed" -Afaria
1974028 - Receiving error "Warning Enrollment is incomplete. Refresh page to try again," during SAP Afaria iOS device enrollment.
2429902 - Afaria Enrollment Failure with Message: Warning Enrollment is incomplete. Refresh page to try again
2004245 - Afaria Client fails to connect with the error "Warning: Enrollment is incomplete. Refresh page to try again."
2186081 - Enrolling Devices Receive Enrollment is Incomplete Error and All Device Communication is Lost in Afaria


Thanks,
Atsushi

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Former Member

Thanks for your responses. Please guide me with following:

Step be step guide for Afaria hot fix installation

Any prerequisuite required that needs to be fullfilled before applying hot fix

0

Hi,
You should confirm following KBA.

2227520 - Steps to install an SAP Afaria 7 Hotfix

Thanks,
Atsushi

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Former Member Mar 02, 2017 at 07:46 AM
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Thanks for your responses. Please guide me with following:

Step be step guide for Afaria hot fix installation

Any prerequisuite required that needs to be fullfilled before applying hot fix

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Hello Bidhan,

You need to install the prerequisite from the Redistributables folder which you have in Setup file.

Please let us know if you face any problem during installation.

Regards,

VP

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Tracy Barkley
Mar 03, 2017 at 02:06 PM
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Bidhan,

Additionally if you are using iOS 9 or 10 and using the newest Afaria client, there are some security changes that apply. As Atsushi has mentioned, 2429902 covers that in particular.

https://launchpad.support.sap.com/#/notes/2429902

Tracy

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