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author's profile photo Former Member
Former Member

tickets in production support

hi all,

urgent urgent

can any one send me tickets or issues generally we face in support environment. how to resolve them

help highly appreciated

thanks in advance.

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    author's profile photo Former Member
    Former Member
    Posted on Jun 08, 2006 at 04:12 PM

    hi Deepak,

    WELCOME TO SDN

    Most of them will be SHORT DUMPS and Performance Issues related ones

    For SHOT DUMPS Study Error Analysis and go to the line where it is going for dump and analyze

    For Performance related issues RUN ST05(SQL TRACE) where it displays the time where it is taking a long time and modify.

    Regards,

    Santosh

    <b>Reward if it helps</b>

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 08, 2006 at 04:15 PM

    Hi,

    production support complex job it envolves solving

    dump analysis,bugs in program.

    To resolve them we should be technically sound and

    very quick in solving issus as most of the

    issues should be solved in 2 to 3 hous depending on

    priority(It also depends upon client)

    Regards,

    Amole

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 08, 2006 at 04:19 PM
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