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Former Member

Getting a Microsoft Visual C++ error when trying to run Crystal Dashboard Design

I get the above error after reinstalling Crystal Dashboard Designer "Runtime Error!

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6 Answers

  • Best Answer
    Mar 03, 2017 at 02:22 PM

    try this
    1. Uninstall SAP Dashboards

    2. Uninstall Microsoft Visual C++ redistributable

    3. Configure User Account settings (UAC) as follows:

    a. Go to Start -> Run menu, type msconfig and click on OK.

    b. In the System Configuration window go to Tools tab, select ‘Change UAC Settings’ and click on Launch.

    c. Change setting to ‘Never notify’ and click on OK.

    4. Restart the machine.

    5. Install the Microsoft Visual C++ runtime from the Dashboard Install directory: ...\DATA_UNITS\Xcelsius\dunit\shared.tp.aurora.microsoft.vcredist8-4.0-core-32\actions\vcredist_x86.exe

    6. Re-install SAP Dashboard

    7. You are now able to launch Dashboard Design successfully

    Note: After a successful run of the Dashboard Design you can set the value for the UAC parameter as it was.

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    • Former Member

      I now have it installed and can open sample templates/files, but when I try to preview I get "Cannot generate SWF..." and the program errors out.

  • Mar 03, 2017 at 12:23 PM

    Search KBA's on support portal - there are 7 hits for "microsoft visual c++ runtime error xcelsius", maybe one will help

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    Former Member
    Mar 03, 2017 at 08:57 PM

    Thank you. It now works.

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    Former Member
    Mar 04, 2017 at 02:34 PM

    OK. It installed but now I get this error.

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    Former Member
    Mar 23, 2017 at 03:18 PM

    I get the error even though Excel is not running.

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    Former Member
    Jul 20, 2017 at 04:00 PM

    I have followed all the steps that Denis has said, but I still get the following error. I have windows 10. Could you help me please

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