Getting a Microsoft Visual C++ error when trying to run Crystal Dashboard Design

[Former Member]

I get the above error after reinstalling Crystal Dashboard Designer "Runtime Error!

[denis_konovalov]

if you can post a screenshot of the error it'll help.

[Former Member]

Hi Denis,

Screenshot of the error attached - looking forward to your reply 🙂 Runtime error.png

[denis_konovalov · Accepted solution]

try this
1. Uninstall SAP Dashboards

2. Uninstall Microsoft Visual C++ redistributable

3. Configure User Account settings (UAC) as follows:

a. Go to Start -> Run menu, type msconfig and click on OK.

b. In the System Configuration window go to Tools tab, select ‘Change UAC Settings’ and click on Launch.

c. Change setting to ‘Never notify’ and click on OK.

4. Restart the machine.

5. Install the Microsoft Visual C++ runtime from the Dashboard Install directory: ...\DATA_UNITS\Xcelsius\dunit\shared.tp.aurora.microsoft.vcredist8-4.0-core-32\actions\vcredist_x86.exe

6. Re-install SAP Dashboard

7. You are now able to launch Dashboard Design successfully

Note: After a successful run of the Dashboard Design you can set the value for the UAC parameter as it was.

[Former Member · Accepted solution]

I now have it installed and can open sample templates/files, but when I try to preview I get "Cannot generate SWF..." and the program errors out.

[Former Member]

I have followed all the steps that Denis has said, but I still get the following error. I have windows 10. Could you help me please

[Former Member]

I get the error even though Excel is not running.

[Former Member]

OK. It installed but now I get this error.

[Abhilasha]

Make sure that no Excel.exe is running.

[Former Member]

Thank you. It now works.

[denis_konovalov]

Search KBA's on support portal - there are 7 hits for "microsoft visual c++ runtime error xcelsius", maybe one will help