Samik,
The measure you have given can be classified as
Finance
Economic Profit, Capital Charge Method
Net Operating Profit after Tax
Earnings Before Interest and Tax
Earnings Before Interest, Taxes, Depreciation & Amortization
Shareholder Value Added
Return on Equity
Return on Assets
Internal Rate of Return
Present Value of Investment Projects
Annual Net Income (Balance Sheet)
Asset Turns
Present Value of Investment Projects
Net Sales
Sales Growth
Customer service
No. of Projects Targeted for Sales Growth
Net Sales from New Customers
Net Sales from New Products
Sales Growth from New Products
Sales Share of New Products
Sales Share of New Customers
Share of Customers' Total Expenditure
Degree of Overlap Own Prod. List / Competition
Share of the Addressed Customer Segments
Share of Customers' Total Expenditure
Sales Growth from New Products
Sales Share of New Customers
Business Process
Number of Newly Developed Applications
Share of R&D Expense for Applied Research
Share of R&D Expense for Basic Research
Number of Development Teams with Customer Involvement
Share of Customers with Partnership
Number of Development Teams with Customer Involvement
Internal learning
Average Length of Service
Training Investment Per FTE
Training Staffing Factor
Annual Investment in Technologies
Average Length of Service
Employer-Initiated Turnover Rate
Employee-Initiated Turnover Rate
% Employees with Remuneration Related to Goal Achievement
accordingly look for the base key figures for the same. I would not put a finger to many , but essentially for finance look at FI data - especially GL postings , cost center postings , AR/AP etc
for Customer Service - CRM data would help , Sales Data - SD - invoices , orders etc
Internal - HR
business processes - depends on the system
Also the key figures for the same depends on the business rather than a generic business model that would fit all. First you will have to study the business process and understand the business rules and operating conditions before proceeding.
Arun
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