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Sep 18, 2023 at 12:04 PM

how to set email associate ticket in sap c4c via data workbench

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Hi gus.

we are facing some issues when we import tickets with data workbench.

currently we use "service_request_btd_reference" to associate email with the ticket.

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after imported we checked there is no associated ticket to show in emails list.but we can find ticket in "related items"

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please help to explain what we are missing?

thanks in advance

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