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Technical monitoring false alerts on System availablilty

Feb 27, 2017 at 05:37 AM

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Former Member

Hi,

I have been getting false alerts in the technical monitoring on system availability during a particular time as below. But the system is up and available.

1) Cannot connect to service sapstartsrv

2) RFC Ping failed

3) [RC=600] URL http://hostname:8083 /sap/public/ping called unsuccessfully

How to disable these alerts and time wise.

I would appreciate your inputs..

Thanks in advance

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1 Answer

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Former Member Feb 27, 2017 at 07:11 AM
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Hi Daniel,

Please read the sap note

https://launchpad.support.sap.com/#/notes/0002231581

Also check if below parameters are present in Satellite system connecting solution manager

service/protectedwebmethods = DEFAULT

service/admin_users=<diaguser>

where <diaguser> is the user under which you are running your diagnostics agent. Usually this is smdadm/daaadm/diaadm. Then restart your sapstartsrv.

Regards

Prithviraj.

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