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Sep 20, 2023 at 12:13 PM

Exception Handling

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Dear All,

I have an iFlow configured to retrieve files from an SFTP server and send them to SAP. To enhance error handling in the flow, I've implemented an exception block. Within this exception block, I've set up email notifications to alert specific users, and this part is functioning correctly.

However, there is a scenario where issues may arise. For instance, if there are technical problems with the email server or missing dynamic parameters, users might receive a continuous stream of emails. Additionally, the file in the SFTP directory may not get deleted as expected, depending on the SFTP polling interval.

How do we handle this? Do you know how do we design the process so that users will not be alerted more than say 3 times in such cases? Please give some thoughts.