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Sep 21, 2023 at 09:13 AM

SAP Desktop Agent not connecting to tenant

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Hello everyone,

I have BTP user and role admin is assigned to it. I am able access lobby. I have downloaded latest version Desktop agent and extension of it. I can access with different browsers. Now, when it comes to registering agent with tenant. I am able to login successfully. However, it is not able to connect to the tenant and showing "connecting" message. The RSBC portal user is also configured.

In traces it is showing:

The registration failed because we couldn't get the access token from the tenant.

If I download oldest version of Agent it works. But, I want to use latest version.

Appreciate experts help.

TIA.

Regards,

Prasad