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Sep 14, 2023 at 07:31 AM

Desktop Agent Authentication Issue

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Description of the Problem:

After successfully installing the Desktop Agent Version 2 and attempting to register it, we have encountered a roadblock. When we initiate the registration process, the Chromium Edge Browser opens as the default browser. Unfortunately, we are unable to authenticate ourselves with our Microsoft Account in this browser.

We suspect that Windows authentication in our infrastructure may only work correctly in the Chrome Browser.

Solutions Attempted:

  • Changing the Default Browser to Chrome: Regrettably, this measure did not resolve the problem.
  • Installing an Extension in the Microsoft Edge Browser: We installed an extension that allows us to change the User Agent to simulate the Chrome Browser. However, the results were still unsatisfactory.

We are currently seeking assistance and would greatly appreciate any insights or recommendations from the community on how to address this issue.

Thank you in advance for your support!
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