Hello,
A workflow rule that was created on our C4C and not documented is being triggered on every Contact Form creation.
This workflow rule updates the field iVersion from value X to 11.00 if the X less than 11 on the tickets BO.
However, I don't find this field on tickets and I don't understand what is being edited.
According to an SAP support engineer iVersion is a custom PDI.
I have been told that this inquiry is categorized as a consulting question.
Could you advise on this topic?
Thanks,
Guillaume