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Sep 13, 2023 at 02:49 AM

how to search interactions for ticket in sap c4c

119 Views Last edit Sep 13, 2023 at 02:50 AM 2 rev

Hi Team.

we have requirements for searching and exporting all interactions for tickets from c4c .

we had tried to use

https://myXXX.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection('objectId')/ServiceRequestTextCollection

for searching all livechat contents. It seems like good for us.

but for email channel's inbound and outbound. we can just get email subject and body content which customers first send.

we do not know what is the differences between livechat and email ?

can anyone help this

thanks in advance