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Sep 07, 2023 at 04:18 PM

PANKS comes up with "Origin of the Message" instead of "SAP Note or KBA"

182 Views Last edit Sep 08, 2023 at 02:48 PM 2 rev

Hello,

We set up PANKS within our S4HANA 2021/SPS03. Everything looks as expected but the result is different
2096401 - FAQs: Performance Assistant - SAP Notes and KBAs search by PANKS - SAP for Me
2730525 - Consuming the Note Search Webservice - SAP for Me
Troubleshooting Tools (sap.com)

PANKS comes up with "Origin of the Message" instead of "SAP Note or KBA"

So, if an error is coming up, besides the button "Close" there is only a button "Origin of the Message".

If you click on this, you´ll be redirected to the ABAP code.
But our expectation was a button "SAP Note or KBA" and if we click on this, we´ll see notes.

We even compared SOLMAN (CRM) and S4HANA:

See the differences

SOLMAN (CRM), e.g. canceled jobs (“Origin of the Message" & "SAP Note or KBA" buttons are there)

image.png

S4HANA canceled jobs (“Only Origin of the Message" is there)

image.png

What went wrong?

Many Thanks!

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