Hello Experts,
I will answer my own question in the next 2 minutes, but I'm still interested if you have something interesting to add.
We are facing a problem with our systems. I have observed some of the users got locked due to multiple login with incorrect password. We are using CUA.
Via SU01 in the client where the problem occurs (not in CUA), when I unlock user it says"User XXXXXXX is still locked" (Message number is 01333)
(sorry screenshot in French)

Can any one of you suggest us the procedure to unlock the user?
Thanks!
Sandra