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Sep 08, 2023 at 03:55 PM

Diagnostics Agent on the fly does not get assigned to virtual hostname

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Dear Experts,

We are in quite a puzzling situation which we have never faced before.
We have installed the Diagnostics Agent on an S/4 Hana AS against the physical hostname.
When activating Agents-on-the-fly, we are typing the virtual hostname under 'Filter included hosts (regex):'

1. When clicking the 'Display resulting hostnames' button we see: 0 hosts out of 3 available host names.
Only after selecting the 'Show all host names from...' we see the virtual host for which we want to see the agent.
Is this a problem ?

2. When doing the system setup for the technical system, we see that there is no agent assigned to the virtual host.
We have tried applying SAP notes 2383863 and 2297758, but no luck, unfortunately.We have also tried to check
the name resolution and the reverse name resolution both with nslookup and niping -v -H, but all seems to be good!

Please kindly advise how to solve this, we have been stuck for 2 days because if this terrible issue! Many thanks!