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Sep 06, 2023 at 08:58 AM

Balancing field Segment error

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Dear Team,

While looking into the issue we found that Document Spitting Characteristics for General Ledger “Required Entry Field” & “Zero Balance” tick from Segment was removed and settings was moved to production.

We have restore this settings on afterwards, Since this a client level setting, approx. 1100 documents posted during this time and as a result, Segment wise Trial Balance, P&L & Balance Sheet is not matching.

Even after roll back of the settings in production, we are facing an problem for making a payment, Clearing, reversal to affected documents.

Thanks & regards,

Manish