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Sep 06, 2023 at 07:08 AM

SIGNAVIO IT requirements and other topics

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I have several questions regarding IT requirements and other topics. Unfortunately I could not find the answers in the material and trainings. I really appreciate if someone could help out here :) Thank you!

  • What is SIGNAVIOS information security concept for secure operation of the solution and how do they regularly update it? Please provide documentation for it.
  • What is SIGNAVIOS concept for protection of PII (personally identifiable information) data and how do they update it? Please provide documentation for technical and organizational measures.
  • Does SIGNAVIO do security audits?
  • In which country does SIGNAVIO host the data?
  • Where/Who is SIGNAVIOS main contact for Information Security, IT-Security or Cybersecurity?
  • Does SIGNAVIO ensure that the customer will remain the owner of the data?
  • In case the contract may be discontinued at a certain point of time - how does SIGNAVIO hand back data to customers?
  • What happens to the customer’s data, configuration, dashboards etc. created when ending the contract? What needs to be considered when going further with process mining? What transfer would afterwards be possible in an own process mining environment and in which timeframe?
  • Is it possible to have direct access (with 5-10 own licenses) to the process mining solutions? How is the access handled?

Thank you!