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Sep 05, 2023 at 05:03 PM

(CRM) Sales Org determination based on Group Responsible

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I have issues setting up my sales org determination rule.

Basically, I have a Service Request object and need to determine the sales org based on the "Group Responsible" partner function through the distribution channel attribute. The organization has attribute "D_CHANNEL" maintained.

Here is what I have maintained in customizing:

1. Transaction type:

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2. This is the scenario assignment to the determination rule

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3. I created a new rule checking D_CHANNEL attribute:

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4. The attributes are maintained in the org unit's attributes (PPOMA):
Group Responsible

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Sales Area:

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But when I assign a BP to partner function "Responsible Group", the sales area is not being determined...

What am I missing?

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