We are seeing issues where users cannot withdraw themselves from classes after they have registered. According to the KB 2399782, I understand that if a user is enrolled by an admin they cannot withdraw themselves. However, users who have self-enrolled are not seeing this option available either.
To confirm class setup:
Here is what users SHOULD see according to SAP:

But here is what they actually see:

Is there a setting in config or something that we just aren't seeing? Any help at all would be appreciated since this has us stumped!