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Sep 06, 2023 at 01:26 PM

Users unable to withdraw from self-assigned class/withdraw button missing?

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We are seeing issues where users cannot withdraw themselves from classes after they have registered. According to the KB 2399782, I understand that if a user is enrolled by an admin they cannot withdraw themselves. However, users who have self-enrolled are not seeing this option available either.

To confirm class setup:

  • No manager approvals setup for the classes
  • Users self-enrolled
  • No registration cutoff or withdraw cutoff dates

Here is what users SHOULD see according to SAP:

1.png

But here is what they actually see:

2.png

Is there a setting in config or something that we just aren't seeing? Any help at all would be appreciated since this has us stumped!

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2.png (40.7 kB)