Hi,
I have created catalogue IDs, Groups, Codes and created subject Profile in S/4Hana Service on premise. The catalogue category was also assigned to transaction type in cross application- multi level.
But when i'm trying to create a new service request in web UI, the catalogue category is greyed out and can't choose anything.
In SAP CRM, we have role IC_MANAGER for doing necessary changes. But now we do not have this role in SAP S/4Hana Service. I would like to define categorization schema for enabling categorization in Service requests.
Could you please share the knowledge so that i can work implement that in my project.