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Sep 03, 2023 at 06:37 PM

Sending out Invoice via email

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Hello,

I'm currently encountering a challenge involving the delivery of AR invoices via email, and I'm reaching out to seek your assistance. Allow me to provide a comprehensive overview of the situation:

I have clicked the Test connection to the Mailer setting in the Job service console, it works fine. After that, I have assigned an email address to the customer and linked an email address to my user account.

I click on the SBO mail icon to dispatch an A/R invoice, specifying the email address as one of the message recipients. Although the system confirmed the successful transmission, regrettably, I have yet to receive the email.

Any insights or suggestions to resolve this issue would be greatly appreciated.

Thank you!

Best regards,

Helen Jim