Hello,
I'm currently encountering a challenge involving the delivery of AR invoices via email, and I'm reaching out to seek your assistance. Allow me to provide a comprehensive overview of the situation:
I have clicked the Test connection to the Mailer setting in the Job service console, it works fine. After that, I have assigned an email address to the customer and linked an email address to my user account.
I click on the SBO mail icon to dispatch an A/R invoice, specifying the email address as one of the message recipients. Although the system confirmed the successful transmission, regrettably, I have yet to receive the email.
Any insights or suggestions to resolve this issue would be greatly appreciated.
Thank you!
Best regards,
Helen Jim