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Aug 30, 2023 at 11:56 AM

QM Notification action box

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Hello,

Initial data:

1. I have Sales order1 delivered to customer.

2. A few some item has bad quality so QM notification was created with reference to Sales order1

What we do

1.There is action box in the "Quality notification" with function "Create standard order". So when I click it then new Salles order2 is created with the same type as Sales order1.

The purpose of Sales order2 is to deliver new items instead of scrapped items from Sales order1.

2. There is another function in action box: "Create Returns order". When we click it then Returns order type PRE2 should be created.

Issue:

when we click function "Create Returns order" it gives error: QM223 Customer returns order "Sales order2" is already assigned to the notification.

But Sales order2 is standard order. Why would system assumes that it is returned order?