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Aug 29, 2023 at 01:16 PM

RFDM2000: UDM_AUTOWRITEOFF: No document exist for dispute case

158 Views Last edit Aug 29, 2023 at 01:17 PM 2 rev

Hello All,

AR user sets the escalation reason for a dispute case. Afterwards, we have a background job for the program UDM_AUTOWRTOFF, which in turn calls the program RFDM2000 to perform actual write off. For one of the dispute case, the job log says "no documents exist for dispute case" though they're still out standing. This is a case of offset where debit equals to credit.

image.png

Can you please advise on the issue?

Thanks,

VJ

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