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Aug 28, 2023 at 08:53 AM

Webi report - several fields not shown when exporting to PDF

211 Views Last edit Aug 28, 2023 at 08:54 AM 2 rev

Hi,

The report is displayed correctly in web and Excel format. However, when I attempted to export it to PDF, the majority of fields in the table did not show any text. This issue occurred in all reports that use the Garuda font.

I checked the following files: i18n.xml and fontalias.xml.

Expected:

image.png

Actual:

as you can see, in the table header, it shown correctly, anywhere else is incorrect, even page header.

image.png

Font family also installed:

image.png

for more info, this happened in Production machine which have High-availability configured. UAT and DEV are fine.

anyone knows what else I should check,

Thanks

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