Hello SAP Experts,
We have deployed Commerce Automation solution and are currently Live. But here we have an issue where some Purchase Orders are failing in CIG with the Error "Error:No PO matching for update/cancel Please contact support with the Error Reference Number".
I understand the reason for this error is that the The order was sent with type="update" or type="delete" in the cXML, but there is no previous version of the PO on the Ariba Network or the reference document is missing.
The source of PO creation is SAP ECC system and there is no Ariba buying & invoicing solution.
Here I need your suggestions/best practices on how the open PO's which are either (ordered, received, partially received, partially invoiced) can be handled and how this error can be resolved?