Hello! I was hoping to see if anyone has experienced a similar issue and might have some tips to help me solve an issue in our test environment.
I am working on a workflow which does not have approvers; it only has CC users; those users are set up to receive a custom email.
I have one Dynamic Workflow Group (Group 1) working perfectly well; when the workflow triggers, the members of that group receive the expected email. I am included in this group as a separate 'user'. The other members of the group are added by being members of their organization.
I am trying to add another Dynamic Workflow Group (Group 2), but that group is not receiving emails. The setup looks OK to me, the members of the group all have a valid business email address and are set to receive emails.
Things I've tried so far:
- Creating a fresh new Dynamic Workflow Group (Group 3). I added myself as a single user on this group, and removed myself from Group 1. I did not receive the email in this case.
- Adding each user (who I had previously included in Group 2) to the workflow as a CC Role type of "Person". This did not work; they did not receive emails.
Any help is appreciated- thank you!