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Aug 18, 2023 at 09:21 PM

ECSC | Ticket Cancelled cannot be Closed

284 Views Last edit Aug 18, 2023 at 10:13 PM 3 rev

Hello Experts,

If a Ticket is Cancelled, is there any way that we can change the Status to Closed for ECSC.
This is regarding ECSC Ticket Status where Cancelled ticket status cannot be changed to Closed Status.

Could you please advice if this can be achieved and how can we do this.
We have checked following page in documentation but could not get clarity on how to manage this. LINK

Thanks
Alim