Dear Service Experts,
We are facing an issue with using serialised materials in service confirmation document, where the system expects to have individual line items with quantity 1 so that the serial numbers are maintained per line item in the service confirmation.
If we have a service order with one line item of a serialised material with quantity 5, this is allowed and the system lets you save this service order. But when we convert this service order into a service confirmation for actual consumption, then the system expects to have 5 individual line items (with quantity 1 each) in the service confirmation so that the serial numbers are maintained at each individual line item level.
This is not a very good design and it is totally not user friendly. Is there not a way to maintain all the 5 serial numbers all at once in a table structure like in delivery document in SD. Is there an alternative approach to overcome this issue.
Any help on pointers or hints are highly appreciated.
Thanks,
Siraj