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Aug 21, 2023 at 07:18 AM

Usage of serialised materials in Service Confirmation

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Dear Service Experts,

We are facing an issue with using serialised materials in service confirmation document, where the system expects to have individual line items with quantity 1 so that the serial numbers are maintained per line item in the service confirmation.

If we have a service order with one line item of a serialised material with quantity 5, this is allowed and the system lets you save this service order. But when we convert this service order into a service confirmation for actual consumption, then the system expects to have 5 individual line items (with quantity 1 each) in the service confirmation so that the serial numbers are maintained at each individual line item level.

This is not a very good design and it is totally not user friendly. Is there not a way to maintain all the 5 serial numbers all at once in a table structure like in delivery document in SD. Is there an alternative approach to overcome this issue.

Any help on pointers or hints are highly appreciated.

Thanks,

Siraj