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Aug 18, 2023 at 05:48 AM

Item showing in billing is missing in order doc

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Hi I got a ticket from the user where in billing document one item out of many is showing negative value, so when user is trying to post the bill for accounting it is throwing an error as "pricing error for item xyz"

On further analysis I found in the order doc that this item is missing in order doc whereas other items are present.

My query is if item is missing in order level then how that is showing in billing doc? There is only one order doc present.And is this the reason for negative value coming at bill?