Hi,
In Create incident fiori app, we added service request option also. For this we have added one entry in DNO_CUST04 Tcode for Process_Type_add is ZMRQ. It is perfectly working fine. But it is causing issue in CRM Web UI screen where it is point to old configuration. Not sure why it is causing issue there. If I remove entry in DNO_CUST04, then CRM web ui screen for service request is working fine.
any pointers will be appreciated. Thank you
Thanks,
Vani