We have a use case to integrate Signavio Dictionary entries with data from ServiceNow. We are using the GET API - GET /p/glossary to find a record with unique ID( a custom attribute that we have created) and then update this entry based on data from ServiceNow.
We are facing challenges with this integration as the GET API doesn't seem to bring certain records which then leads to an Update failure as well and unable to identify why the GET is failing. We are using Mulesoft as our middleware layer for the integration.
Is there any documentation or experiences with Signavio / ServiceNow or any other application integration that can be shared and what's the best practices ?