Hello Experts,
We have a problem in our system where we tried creating credit memo requests for billing documents that are already passed to accounting in S/4HANA Cloud. Unfortunately, we found a filter in the billing document selection page stating that "Billing documents still to be passed on to accounting" which hinder us from creating credit memos for already posted billing documents. Can anyone help us here on why this is happening?
The app used is "Manage Credit Memo Requests" and navigated to "Create Credit Memo Request" option where we used the order type "CR" and "Create with Reference". Please find attached the screenshot of the screen.
Thank you in advance.
Ann Paulcredit-memo-issue.png